Payments and Returns
Our payments are handled by PayPal Canada’s secure web payments gateway. We Accept Visa and Mastercard payments. It is also possible to pay from your PayPal account if you have one. We do not accept American Express.
Returns on New Merchandise
We want you to be completely satisfied with your purchase! When you receive your order, please inspect all merchandise for any defects or poor workmanship.
If you are not satisfied with your purchase, we ask that you return it unused and in the original packaging within 30 days for replacement or credit note (custom orders & all Winning products are excluded). Please note that we do not issue refunds.
Please include a copy of your invoice along with the return authorization number provided by us. You are responsible for freight charges on all returns, see shipping instructions below for details. We do not charge a re-stocking fee and are happy to work with you to exchange merchandise so that you are completely happy with your purchase.
See more about Exchanges below.
If you would like to return a purchased item, please contact us using our website contact form to get a Return Authorization Number. We require this authorization number in order to process your returns.
We apologize, but shipping changes are non-refundable. We also cannot accept any parcels freight collect or COD.
Any product that has been used and is alleged to be defective may be subject to inspection/approval by the vendor/manufacturer in order to receive a replacement.
To exchange an item, please contact us using our website contact form. Product to exchange must be returned unused, and in the original packaging. If it is not in this condition, the product will not be not be eligible for exchange and will not be returned to the customer. While we do not charge re-stocking fees, we do require you to cover all shipping costs associated with returning and sending out an exchanged item.
We will cover shipping costs in the event that an exchange is needed due to a mistake in our shipping processes (e.g. wrong product shipped).
Custom or special order items are not returnable. Undergarments are non-returnable/non-exchangeable for any reason. We are unable to return or exchange used merchandise.
How to Ship Us Returns
All returns must be shipped prepaid. Please mark the Return Authorization number as well as “Canadian Goods Being Returned” and “No Commercial Value” on the outside of the package.
If you have any questions or comments regarding our shipping policy, please let us know by way of our “Contact Us” link.